You should only be at this page if a
technician has directed you here.
The tech will tell you what his tech
Click the corresponding button
and enter the pin code the tech gave
you to connect to that tech.
Appleton Computer Services
our remote tech dept and we will guide
you through the remote process and have
your system running smoothly.
remote assistance to anyone in any
location with a high speed internet
connection. Service is usually done
while you are on the phone with your
tech. You can see exactly what they are
Our techs do not have access to
your computer after you are logged off.
No set up is required and no software
remains on your machine after we
disconnect. Our techs do not have the
ability to log back in later once the
connection is stopped. Your satisfaction
and security is our goal.
• There is no need to open any
extra ports on your corporate or
personal firewall, as all
communication between the
technician and the customer’s PC
makes use of the standard
web protocol (HTTP).
• An encrypted connection is
established between technician
and customer, using established
Internet protocols (256-bit SSL).
• Support sessions are initiated
by the customer: a technician
cannot examine a customer’s
device without being invited to
do so by the customer.
• Once the support session has
ended, all access rights to
access the customer’s device are
• Nothing is permanently
installed on the customer’s PC.
A small Applet is downloaded
the session starts and is
removed when the session ends.
The only exception to this is if
Calling Card Applet is
downloaded onto the customer’s
PC. In this case, the Applet
on the machine, but it is the
customer who instigates support
sessions using the Calling Card.
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